Be bold. Be heard. Be admired.

I had the pleasure of speaking with some marketing classes this week about how to best bring out their star qualities. When someone who was very quiet raised her hand for a question, she apologized profusely for asking even before she asked the question. I had to seize the moment and get her out of her comfort zone of “I don’t deserve to be heard.” This was an on-the-spot coaching opportunity, and with her permission, I brought her to the front of the room.

Her nervous smile revealed what we all knew,

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